Privacy Policy & Data Protection Charter

Who We Are & What This Covers

Ilashbati Services Private Limited, operating under the registered brand name 'Hire An Hour' ('we', 'us', or 'our'), is committed to protecting the privacy, security, and confidentiality of the personal information of our users, clients, and service partners.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access or use our website (hireanhour.com), mobile applications, progressive web app (PWA), or direct phone/WhatsApp booking channels across Bhubaneswar, Cuttack, and the state of Odisha.

We operate in strict accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023 of India.

Personal & Contact Information

When you register an account, request a quote, or book a service on Hire An Hour, we may collect the following personal details:

• Full Name and salutation
• Primary mobile telephone number and alternate contact numbers
• Email address for service confirmations and digital receipts
• Complete residential or commercial service address (building, flat/house number, landmark, locality, PIN code)
• GPS location coordinates (with your explicit permission) to accurately route our nearest dispatch hub

Service Booking & Household Requirements

To deliver tailored housekeeping, cooking, driver, or patient care assistance, we record details regarding your specific requests:

• Type of helper needed (Maid, Cook, Deep Cleaning, Driver, Patient Attendant, Babysitter)
• Preferred shift hours (morning, evening, full-day, hourly duration)
• Household preferences (e.g. dietary style for cooks, vehicle transmission for drivers, special care instructions for elderly attendants)
• Historical booking logs, completion timestamps, and service feedback ratings

Payment & Financial Transaction Data

Payments conducted online through UPI, credit/debit cards, or net banking are processed directly via Reserve Bank of India (RBI) authorized payment aggregators (such as Razorpay).

Hire An Hour only receives a tokenized transaction identifier, confirmation status, and billing amount. We do not store, view, or retain your credit/debit card numbers, CVV codes, UPI PINs, or bank passwords.

Technical & Device Diagnostics

When you interact with our web platform or PWA, our servers automatically log technical diagnostics such as your browser type, device operating system, IP address, referral URLs, and application performance metrics to diagnose technical faults and optimize loading speed.

Primary Service Fulfillment

We process your data strictly to fulfill the contractual service commitments you request from Hire An Hour:

• Dispatching in-uniform, verified helpers to your exact doorstep on time
• Facilitating customer-helper coordination via secure dispatch notifications
• Sending automated OTPs, booking confirmations, and status updates via SMS and WhatsApp
• Issuing transparent tax invoices and payment receipts
• Managing replacements, cancellations, and customer care inquiries

Safety, Security & Verification Standards

Your safety is our foundational mission. We use collected information to enforce trust across our operational network in Bhubaneswar and Cuttack:

• Verifying service addresses to ensure safe transit routes for our staff
• Matching verified identity badges with booking confirmation codes
• Investigating any reported property disputes, safety concerns, or behavioral complaints
• Preventing unauthorized account access, fraudulent bookings, and malicious activity

Who Receives Your Information

We do not disclose your personal details to outside parties, except in the limited, operationally necessary circumstances outlined below:

• Assigned Service Personnel: The helper dispatched to your home receives only your name, contact phone number, and service address necessary to reach your residence and perform the duty.
• Authorized Hub Managers: Local Hire An Hour operational hub supervisors in Bhubaneswar and Cuttack who oversee quality control and dispatch logistics.
• Secure Technology & Payment Partners: Trusted infrastructure providers (cloud hosting, SMS gateways, RBI-compliant payment processors) bound by strict confidentiality and non-disclosure agreements.
• Statutory & Law Enforcement Authorities: We will only disclose customer records if required to do so by a formal court order, police investigation warrant, or statutory mandate under Indian law.

Technical & Electronic Safeguards

To prevent unauthorized access, maintain data integrity, and ensure the correct use of information, Ilashbati Services Pvt. Ltd. has instituted multi-layered physical, electronic, and managerial safeguards:

• 256-bit SSL/TLS encryption for all communications between your browser/app and our servers
• Strict role-based access control — only authorized compliance and dispatch personnel have access to customer profiles
• Encrypted database storage with regular security patching and automated firewall monitoring
• Periodic internal security audits and vulnerability assessments

Data Retention Timelines

We retain your personal data only for as long as your account remains active or as needed to provide you with ongoing services. Financial transaction records and tax invoices are preserved for the statutory period mandated under Indian Goods and Services Tax (GST) and corporate record-keeping laws (typically up to 7 years).

How We Use Cookies

Our website and Progressive Web App utilize standard browser cookies and local storage tokens strictly to enhance your functional browsing experience:

• Essential Session Cookies: Keep you logged in securely and preserve your service booking details across pages.
• Preference Cookies: Remember your chosen city (Bhubaneswar or Cuttack) and language preference.
• Performance Diagnostics: Help us measure page loading speeds and detect broken links so we can continuously improve website performance.

Access, Correction & Erasure

Under Indian data protection laws and Hire An Hour's user charter, you possess explicit rights regarding your personal information:

• Right to Access: You may request a summary of the personal information we hold regarding your account.
• Right to Rectification: You can update or correct your name, address, or phone number at any time via your Profile settings or by contacting customer support.
• Right to Erasure / Account Deletion: You may request the permanent deletion of your account and associated personal data, subject to statutory retention requirements for completed financial transactions.
• Opt-Out of Marketing: You can opt out of non-essential promotional SMS, WhatsApp notifications, or newsletters by clicking 'Unsubscribe' or messaging our help desk.

Minor Protection Policy

Hire An Hour's services and booking platform are intended strictly for adult individuals aged 18 and above who possess legal capacity to enter into binding contracts. We do not knowingly solicit or collect personal information from minors.

If we become aware that personal information of a child under 18 has been collected without verified parental or legal guardian consent, we take immediate steps to remove the data from our active databases.

Statutory Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and the Rules made thereunder, the contact details of the designated Grievance Redressal Officer for Ilashbati Services Private Limited are provided below:

• Grievance Officer: Sanjay Kumar Patra
• Designation: Director & Grievance Redressal Officer
• Corporate Entity: Ilashbati Services Private Limited (Hire An Hour)
• Registered Office: Plot No-516/1619/4535, Genesis Villa, Near Patia Big Bazar, Chandrasekharpur, Bhubaneswar, Khordha, Odisha, 751022
• Direct Email: hr@hireanhour.com / support@hireanhour.com
• Customer Helpline: +91 844-844-9303 / 72051 71885